The University of the Philippines Open University Ugnayan ng Pahinungod has partnered with Concentrix Philippines to launch the Massive Open Online Course entitled “Introductory Course on Contact Center Services.”

“This free online course focuses on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs to marginalized sectors of the society,” UP-OU said.

“It will also provide participants an overview of the Business Process Outsourcing industry covering basic and fundamental knowledge about contact center services,” it added.

The university said the online course was developed collaboratively by the Ugnayan ng Pahinungod-UPOU volunteers and Concentrix Philippines.

“The Ugnayan ng Pahinungod is the official volunteer service arm of the UP-OU that aims to make the university a more caring academic community that is bound together by a commitment to the empowerment of the people and selfless service to the nation,” UP-OU said.

“The course was piloted in March 2021 with women groups from rural areas as trainees. It will be officially launched on May 1, 2021,” it said.

“The course is available in the UPOU Massive Open Distance eLearning platform, the official platform for MOOCs of UPOU,” it added.

To enroll, visit the MODeL website at model.upou.edu.ph. For inquiries and concerns, interested individuals can send an email to Ugnayan ng Pahinungod UPOU at [email protected].

For further announcements, follow the Ugnayan ng Pahinungod UPOU Facebook page and visit the Pahinungod UPOU microsite.