4 November 2022

Globe has completed restoration of services in all 30 provinces that experienced disruptions due to Tropical Storm Paeng, finishing ground efforts just a few days since the weather system caused deaths and destruction across the country.

As of Thursday, Globe has finished ground efforts to bring back call, text and data connectivity in Cebu, the last remaining province where all services were restored.

Earlier, Globe brought back all services in these affected areas in Luzon: Metro Manila, Albay, Batangas, Camarines Norte, Camarines Sur, Catanduanes, Cavite, Laguna, Marinduque, Masbate, Occidental Mindoro, Oriental Mindoro, Palawan, Quezon, Romblon, Rizal and Sorsogon.

Services were also earlier restored in these Visayas provinces: Aklan, Antique, Bohol, Capiz, Guimaras, Iloilo, Leyte, Negros Occidental, Negros Oriental, Northern Samar, Siquijor, Southern Leyte and Western Samar.

“Thanks to the tireless efforts of Globe’s field personnel, we’ve managed to complete all restoration efforts in storm-hit provinces in less than a week, including in severely affected areas that experienced power outages and mobility challenges due to storm debris. This is proof of the resiliency of our network,” said Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer.

Globe had prepositioned ground personnel on the path of the storm to ensure swift response in case of service disruptions. Globe facilities are also fitted with redundant energy sources, such as generator sets and batteries, to minimize service disruptions in case of commercial power outages.

Globe also sent immediate connectivity support to affected communities, including Libreng Tawag and Charging stations in towns in Capiz, Marinduque, Tuguegarao City and Quezon.

KonsultaMD, meanwhile, continues to provide medical support to storm survivors with free health consultations for a month. To consult a doctor for free, they may use the code LIBRENGKONSULTA on the KonsultaMD app or call (02) 7798 8000. Those in need of mental health support may get one free consultation with the code HEREFORU.

Meanwhile, Globe continues to urge customers to send help to affected families by donating their Globe Rewards points. Globe users just need to go to the new GlobeOne app then take the following steps:

Tap “Redeem”
Choose the Donations tab
Select which partner where they would like to send help

Donations will go to partners ABS-CBN Foundation, Ayala Foundation, GMA Kapuso Foundation, Rise Against Hunger Philippines, and Tzu Chi Foundation, who will then send support to those in need.

GCash users may also donate through #GCashGivesBack. Just go to Pay Bills, tap “Others,” then #GCashGivesBack. Proceeds will be sent to partner organizations ABS-CBN Lingkod Kapamilya, Ayala Foundation, Caritas Manila, GMA Kapuso Foundation Inc., Philippine Red Cross, Save the Children, UNICEF, and World Vision.