Globe has begun restoration work in a few areas in Metro Manila and Northern Luzon affected by service disruptions due to commercial power failure following the devastation of Typhoon Carina and the enhanced southwest monsoon.

As of 9 a.m. Thursday, over 90% of Globe’s Mobile sites in Metro Manila were up and running, with few facilities down due to power outages. None of the 3G sites were affected.

In Northern Luzon, more than 95% of 2G, 3G, LTE and 5G sites were operational.

“As the weather has improved and floods have subsided, our personnel are now working on quickly restoring services in the few isolated areas that experienced disruptions in their call, text and data services,” said Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer.

Globe has not recorded any damage to network infrastructure.

“Overall, our network remains intact and stable, providing communications services critical to relief and recovery operations in typhoon-hit areas. It is proof that our network resilience efforts work,” Crisanto added.

Globe earlier prepositioned personnel and equipment in areas forecast to bear the impact of the typhoon and habagat to ensure quick response in case of network emergencies.

The weather system, which dumped non-stop rains across Luzon Wednesday, brought catastrophic flooding to major roads and villages in Metro Manila and other parts of Luzon.

It intensified into a super typhoon Wednesday afternoon before weakening into a typhoon just before making landfall in Taiwan.

At the height of the devastation, Globe extended connectivity support to customers, giving Globe Prepaid and TM users free calls, texts and data, and extending due date extension to Mobile and Broadband Postpaid customers.

Globe’s telehealth provider KonsultaMD also provided one free video consultation voucher valid for one time use within one month via the code ALAGANGGLOBE.

Globe customers may send help to severely affected families by donating their Globe Rewards points via the GlobeOne app.

For more information on Globe’s disaster response and Globe Stores operations, follow GlobeICON on Facebook or visit the Globe website for the latest #StaySafePH advisories.